01
Check Eligibility
Make sure your piece is eligible for return or exchange and meets the applicable condition requirements.
Help / Returns & Exchanges
If it isn't
quite right.
Everything you need to know about returning or exchanging a YAMEI piece.
02
Request
Submit your return or exchange request through your YAMEI account within the applicable return window.
03
Resolution
Once your request is reviewed and approved, we'll guide you through the next steps.
Return Policy
Take your
time.
Return Window
Eligible items can generally be requested for return within 3 days of delivery. The applicable return period may vary according to the current YAMEI policy.
Product Condition
Returned pieces should be unworn, unused and in their original condition, with applicable tags, packaging and accessories intact.
Product Eligibility
Not every product is necessarily eligible for return. Product-level returnability and any exclusions are displayed or communicated where applicable.
Approval
Return requests are reviewed before a return is approved. Approval does not automatically mean that every requested item qualifies.
Refund
Once an approved return has been received and processed, the applicable refund is initiated according to the payment method and current refund process.
Before You Return
A few things
to check.
01
The item is within the applicable return period.
02
The product is eligible for return or exchange.
03
The item is unworn and in its original condition.
04
Original tags, packaging and applicable accessories are retained.
05
The item meets any product-specific return requirements.
These are general guidelines. Product-specific rules and the current YAMEI return policy take precedence where applicable.
Exchanges
Sometimes,
it's just the size.
Eligible pieces may be exchanged for another size or colour, subject to product eligibility and availability.
Size Exchange
Request another available size when the product and order are eligible.
Colour Exchange
Colour exchanges may be available where the requested variant is eligible and in stock.
One Exchange
An eligible order line may generally be exchanged once, subject to the current exchange rules.
The Process
From request
to resolution.
01
Request
Sign in to your YAMEI account and open the relevant order. Select the item you would like to return or exchange and submit your request.
02
Review
Our team reviews the request against the applicable returnability, condition and exchange rules for the product.
03
Approval
If approved, you'll receive the instructions needed to complete the return or exchange.
04
Receive
After the returned piece has been received and processed, the applicable exchange or refund is arranged.
Important
Please do not send a return to YAMEI without first submitting the applicable return request and receiving the required instructions.
If an item arrives damaged, incorrect or otherwise different from what you ordered, please contact our support team as soon as possible with the relevant order details.
Refunds, exchanges and return approvals are subject to the applicable YAMEI policy at the time of your request.
Need Help?
We're here for you.
If you're unsure whether your piece qualifies, our team can help you understand the next step.