Legal
Terms &Conditions.
These terms explain the conditions that apply when you use the YAMEI website, create an account and purchase products from us.
Last updated: 22nd September 2026
Before you shop
A few things worth knowing before you step into the YAMEI world.
We have kept these terms clear and practical, covering the important parts of browsing, shopping, payment, delivery, returns and membership.
About these terms
Agreement
These Terms & Conditions govern your use of the YAMEI website and your purchase of products through our online store. By accessing the website or placing an order, you agree to comply with these terms.
Who we are
YAMEI is the brand operating this website. The legal entity responsible for the website, orders and transactions will be identified in the final published version of these terms.
Using our website
Permitted use
You may use the website for lawful personal and non-commercial purposes, including browsing products, creating an account and purchasing products for personal use.
Misuse
You must not use the website in a way that could damage, disrupt, overload or interfere with the website or its security, or attempt to gain unauthorised access to any part of the service.
Website information
We aim to keep product descriptions, images, pricing and other information accurate, but occasional errors or differences may occur. We may correct errors and update information when necessary.
Your account
Account registration
Some features, including placing an order, require you to create and maintain a YAMEI account. You are responsible for providing accurate information and keeping your account credentials secure.
Account security
Please contact us promptly if you believe your account has been accessed without your permission or if you become aware of any security issue involving your account.
Account closure
We may suspend or restrict an account where reasonably necessary to protect the website, our customers or our business, including in cases involving suspected misuse or fraudulent activity.
Products
Product descriptions
We make reasonable efforts to display products, colours, materials, measurements and other product information as accurately as possible. The appearance of colours may vary depending on your device or screen.
Availability
Products are subject to availability. Adding an item to your bag does not guarantee that the item will remain available until an order is successfully placed and payment is confirmed.
Product limits
We may limit quantities available for purchase where reasonably necessary, including to manage stock availability or prevent misuse of the website.
Pricing and taxes
Prices
Product prices displayed on the website are shown in Indian Rupees unless otherwise stated. Applicable taxes, delivery charges, discounts or other charges will be presented during the purchasing process where applicable.
Pricing errors
If a significant pricing or product information error occurs, we may contact you before fulfilling the order or cancel the affected order and provide any refund that is due.
Promotional pricing
Sale prices, promotional offers and discounts may be subject to additional terms, eligibility requirements, dates or product exclusions.
Orders
Placing an order
When you place an order, you are submitting a request to purchase the selected products. An order may be subject to availability, payment verification and other validation checks before it is confirmed.
Order confirmation
After placing an order, you will receive confirmation through the contact details associated with your account. An order confirmation does not prevent us from cancelling an order where a valid reason exists under these terms.
Cancellation by YAMEI
We may cancel an order where a product is unavailable, payment cannot be verified, an obvious pricing or product error has occurred, delivery is not serviceable or there is reason to suspect fraudulent or abusive activity.
Payments
Payment processing
Payments may be processed through third-party payment providers. Available payment methods will be displayed during checkout and may change from time to time.
Payment verification
We may perform payment and security checks before confirming an order. Your order may remain payment-pending until the payment has been successfully verified.
Refunds
Where a refund is approved, the refund process and timing may depend on the payment method, payment provider and applicable return or cancellation policy.
Shipping and delivery
Delivery
We currently provide delivery within the serviceable areas specified during checkout. Delivery estimates are provided as guidance and may vary because of circumstances outside our reasonable control.
Tracking
Where tracking information is available, it may be provided through your YAMEI account or delivery communications.
Delivery issues
If a delivery fails or an order is delayed, we may work with the relevant delivery partner to investigate and resolve the issue.
Returns and exchanges
Policy
Returns and exchanges are governed by our Returns & Exchanges policy. Eligibility may depend on the product, condition of the item, timing of the request and other applicable requirements.
Product-specific conditions
Certain products may be non-returnable or subject to additional conditions. Any applicable restrictions should be communicated through the relevant product or policy information.
Refunds and exchanges
Approved returns and exchanges are processed according to the applicable returns policy. Refund timing may vary depending on the payment method and payment provider.
Promotions and coupons
Offers
Promotional codes, discounts and other offers may have specific eligibility requirements, validity periods, usage limits and exclusions.
Coupon misuse
We may reject or cancel the application of a promotion where the eligibility requirements have not been met or where the promotion has been obtained or used through misuse of the website.
The Yamei Circle and Bloom
Membership
The Yamei Circle is a membership feature available to eligible YAMEI account holders. Membership benefits, eligibility and features may be changed or temporarily unavailable where reasonably necessary.
Bloom
Bloom rewards are subject to the rules displayed within The Yamei Circle. Earning, pending periods, expiry, redemption limits and eligible transactions may be governed by the reward rules applicable at the relevant time.
Changes to rewards
We may update or discontinue reward features in accordance with applicable law and the terms communicated to members.
Reviews and user content
Reviews
Where reviews are available, you agree that submitted content should be genuine, relevant and lawful. We may moderate, reject or remove content that violates our guidelines or applicable law.
Your responsibility
You remain responsible for content you submit. You must not submit content that infringes another person's rights, contains unlawful material or is misleading or abusive.
Intellectual property
YAMEI content
The YAMEI name, branding, website design, photography, illustrations, text, graphics, product imagery and other materials on the website are owned by or licensed to YAMEI unless otherwise stated.
Use of content
You may not reproduce, distribute, modify, commercially exploit or otherwise use YAMEI content without appropriate permission, except where permitted by applicable law.
Third-party services
External providers
Our website may rely on or link to third-party services, including payment providers, delivery services, communication platforms and other technology providers.
Third-party terms
Your use of third-party services may also be subject to the terms and privacy policies of those providers. YAMEI is not responsible for third-party services to the extent permitted by applicable law.
Website availability
Service interruptions
We may occasionally need to suspend, restrict or modify parts of the website for maintenance, security, updates or other operational reasons.
No guarantee of uninterrupted access
While we aim to provide a reliable service, we cannot guarantee that the website will always be available, error-free or free from interruptions.
Changes to these terms
Updates
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable requirements.
Effective version
The current version published on this page will apply to your use of the website and orders placed after its effective date, subject to applicable law.
Questions?
We're here to help.
If you have a question about these terms or your experience with YAMEI, please reach out to our team.